Reports to: Protection Coordinator
Purpose/objective of the position:
The Senior Social Worker is responsible for the mainstreaming of case management mechanisms of INTERSOS to the Social Workers and in accordance with the Protection Coordinator’s guidelines. He/she is expected to be able to advise and support all types of case management mechanisms, and act as an advisor for SGBV and Child Protection case management. He/she ensures referrals to actors are carried out by staff adequately and acts with the supervision of the Protection Coordinator. He/she is responsible for gathering information, from Social Workers and disseminating this information to the Protection Coordinator. He/she is responsible for the day to day management of the team and ensuring the right information and guidance is provided to the Social Worker’s team. He/she is expected to act as Social Worker when needed.
He/she is expected to be honest and transparent and keep the necessary level of confidentiality on information acquired on the job.
Management and Programme Quality
Operate within a rights-based approach and ensure that all activities done are within a protection centered environment.
Ensure smooth operations within the Social Worker’s Team and other actors.
Ensure smooth cooperation within the team and with other departments.
Coordinate the process of Data Collection in accordance with GDPR and sharing among the rest of the team accordingly.
Manage and supervise the Case Management process.
Monitor the relations between staff and other protection service providers.
Oversee dissemination of information to his/her team.
Supervision of accompaniment focal points.
Ensure that the Social Workers team and accompaniment focal points team adhere to the Program's standards.
Oversee the capacity building of the Social Workers team and organize trainings according to the needs and in cooperation with the Protection Coordinator.
Organize team weekly meetings and one to one supervision sessions according to the needs.
Monitoring and Reporting
Provide regular progress reports to and Protection Coordinator when required.
Provide necessary data as requested so as to facilitate external reporting in relation to the population hosted in Thessaloniki and Protection support provided.
Compile requested reports for internal and donor use.
Compile weekly/monthly data reporting for donors or as often is requested.
Collect Reporting input from Social Worker’s team.
Finance and Administration
Comply with all established procedures for financial management.
Plan the spending framework for Social Worker’s team related budget and submit to the Protection Manager.
Ensure managed staff follows administration procedures.
Operate within budget lines assigned to the specific endeavor.
Human Resources and Personnel Management
Ensure the creation and maintaining of respectful and positive working relationships, which allow for the effective implementation of all activities.
Ensure reporting mechanisms are followed by the managed staff.
Contribute to the selection of staff if needed.
Regularly provide feedback and review performance of staff.
Ensure smooth communication is established and maintain within the team and with other supporting entities.
Maintain good working relationships with Accommodation and Cultural Mediator’s teams.
Maintain relations with relevant focal points in relation to the management of pertinent protection processes.
The Senior Social Worker is one of the focal points for local institution relations pertinent to access to services and can delegate the representation accordingly.
Perform other tasks and duties as required in order to ensure a correct implementation of protection related activities.
Comply with donor requirements in all aspects.
As per main duties outlined above the Senior Social Worker is responsible for:
- Reports to the Protection Coordinator and the Project Manager when necessary
- Participate in Weekly Team Meetings
- Attend Internal and External Protection Meetings
- Attend Protection workshops and seminars provided by other Actors
- Provide Operational reports as necessary
- Plan and organize Social Workers general activities and day to day tasks too.
- Act as a focal point of Case Management with regards to problem solving
As per required the Senior Social Worker should be copied in relation to
- General Team issues
- Social Worker’s leave, absence, illness, other business.
- Protection Issues