TOR HOTEL GROUP, with a significant history in hospitality for more than 90 years is seeking to recruit a talented and passionate professional at the position of a Reservations Agent.
Location: Thessaloniki, Greece
Position Summary
The Reservations Agent will have to assist all guests and handle all aspects of room reservations with a pleasant, professional and friendly attitude according to company’s standards with a view to maximizing guest satisfaction.
Key Responsibilities:
• Process payments and confirm arrangements concerning individual guests or travel agents over the phone, by e mail, on line and in person
• Check upcoming reservations in case there is a problem with credit card information or with billing process; update the filling systems within the department, ensure daily arrival checks are completed and oversee travel agencies commissions
• Maintain good relations with agents, companies and regular guests
• Build full knowledge of all room types, their location and layout, hotel facilities, services, company policies, selling status, rates and benefits of all packages plans
• Create and maintain reservation records, order material supplies and all necessary hotel documents
• Communicate reservation information (cancellations and modifications) to the Front Desk and follow company’s policy for no shows
• Ensure excellent response to all guest requests; maintain confidentiality of guests information
• Assist the Director of Sales in any other relevant task assigned