Customer Service Coordinator

An exciting opportunity just landed; start working as a Customer Service Coordinator in one of the most well known personal care & cosmetics companies globally. Do you have previous experience in B2C customer service positions? Do you feel comfortable in communicating via telephone and email in a fast and effective way?

Customer Service Coordinator is a fixed-term position responsible for a variety of duties in the area of customer service, order taking, invoicing, active sales, credit notes and claims management.

If you are a motivated and creative individual to join their team as a Customer Service Coordinator, apply now.

As a Customer Service Coordinator you will be responsible to:

• Builds strong collaborative and personalised relationships with customers based on trust to maximize loyalty and customer experience
• Handle and resolve clients’ incoming queries in timely and friendly manner via telephone and emails
• Communicate and monitor all processes to ensure high quality and professionalism are maintained
• Understand products' specifications, sales packages and pricing structures
• Contact directly with customers and work collaboratively with sales, financial controlling, marketing and supply chain teams to ensure the best customer service is provided in line with the division’s strategy
• Coordinate information flow between all departments to ensure clients’ satisfaction
• Identify and escalate situations that require special attention
• Maintain records in the CRM/SAP system with the highest standard of accuracy at all times
• Adhere to company's policies and guidelines to guarantee business communication model alignment

The Customer Service Coordinator we are looking for should have:

• Minimum 2 years of experience in customer service, sales support or order taking roles
• Excellent PC skills & computer literacy
• Aligning selling skills with the sales process
• Knowledge of ERP systems (SAP will be an asset)
• Fluency in English both written and oral
• Able to coordinate multiple resources and tasks
• Strong communication and interpersonal skills
• Deliver outstanding customer care services
• Trustworthy and respectful with commercial acumen
• Cross-functional collaboration and multitasking

For the Customer Service Coordinator role, our client offers:

• a very pleasant, friendly and safe work environment
• the potential for extending cooperation
• the opportunity to work with one of the most well-established and well-known multinational companies in the world

If this Customer Service Coordinator role sounds like you, we want to hear from you today! Apply online now!

Have some questions first? Call our office at +30 2106770523 and ask for Maria Stavraki. Otherwise, feel free to contact me at mstavraki@randstad.gr


Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.