Our client, active in the collection of account receivables, is looking for a Call Center IT Manager
This is a great opportunity, to be an integral part of a successful team and the opportunity to grow within the company in Athens Greece.
Key Responsibilities:
• To act as point-of-contact between our client and its cooperating partners (supplier and customers) by establishing and maintaining strong relationships through face to face meetings, telephone and e-mail communication.
• To solve effectively and timely any IT problems that may occur.
• To handle complaints on behalf of our client via survey results or direct communication.
• To accomplish changes required by our client or its cooperating partners and report possible risks associated to objectives’ achievement to appropriate staff.
• To control the actions needed to improve performance where the results are below target.
• To implement goals and objectives set by the Collection Manager as well as to set its own IT goals .
• To gather employee feedback and communicate to responsible staff for solutions and corrective actions.
• To monitor all statistical measurements / results on a daily, weekly, monthly and quarterly basis, as needed and take sound decisions.
• To prepare cost-benefit analysis so as to improve efficiency.
• To contribute in annual budget, business planning and strategy creation.
• To follow and apply our client’s regulations regarding personal and performance data confidentiality and security.
• To control costs and keep the project on track financially.
• To facilitate communication between employees and other departments.
• To report directly to the Collection Manager.
• To co-operate with other Managers- Supervisors so as to establish procedures and put them into effect.