Waiter / Waitress

The FZEEN Retreat Five star Hotel located in Kefalonia (Lourdas beach) is seeking to recruit a qualified personnel for the summer season April -October 2021 in the following specialties: Waiter / Waitress.

Responsibilities: 

• Greet and escort customers to their tables 
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) 
• Prepare tables by setting up linens, silverware and glasses 
• Inform customers about the day’s specials 
• Offer menu recommendations upon request 
• Up-sell additional products when appropriate 
• Take accurate food and drinks orders, using a POS ordering software, order or by memorization 
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages 
• Communicate order details to the Kitchen Staff 
• Serve food and drink orders 
• Check dishes and kitchenware for cleanliness and presentation and report any problems • Arrange table settings and maintain a tidy dining area 
• Deliver checks and collect bill payments 
• Carry dirty plates, glasses and silverware to kitchen for cleaning 
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) 
• Follow all relevant health department regulations 
• Provide excellent customer service to guests 

Requirements:

• Proven work experience as a Waiter or Waitress 
• Excellent knowledge of English language 
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS) 
• Basic math skills 
• Attentiveness and patience for customers 
• Excellent presentation skills 
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment 
• Active listening and effective communication skills 
• Team spirit 
• Flexibility to work in shifts