Full free educational program & Internship Front Office / Night Audit

Full free educational program & Internship Front Office / Night Audit
The Hospitality Company
The Netherlands
Hotels & Resorts nationwide in The Netherlands

What do we provide?
• Free education for you! The Hospitality Company takes the costs, € 7.000,-!
• Internship of 8 months in a 3 or 4**** star hotel in the Netherlands,
• 6 weeks school at HRC Academy in Sofia, Bulgaria starting January 8th 2020,
• You will get a weekly internship fee during the whole program,
• Free housing during school and internship incl. free Wifi,
• Covered travel expenses,
• Free working clothes,
• Free Netflix account,
• Free online Emergency and Fire Alarm System course,
• Free online Dutch courses,
• Official education program by a certificated school,
• After graduation, we will help you with finding a job in The Netherlands

100 Work Locations
Amsterdam, Eindhoven, The Hague, Rotterdam, Utrecht, Lochem, Middelburg, Groningen, Maastricht, Sittard, Heerenveen;
You're someone who pushes boundaries and challenges the status quo.
The Front Desk (receptionist) manages all operational activities of the hotel's Front Desk (Front Desk/ Night Audit). Communicates effectively in writing and verbally to provide direction to staff. Observes performance and encourages improvement. Trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest.
We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do.

Responsibilities include;
• Check-in / Check-out of hotel guest including payments and tell them important information
• Ensure all guest service standards and all hotel and departmental policies and procedures are followed and consistently applied
• Remedy all guest complaints and issues
• Review all site tours, group resumes, arrivals and departures and room type inventory daily
• Ensure all daily checklists are completed and updated
• Responsible for department expenses
• Follow proper cash handling procedures outlined in the bank contract and the training manual
• Develop strong working relationships with all other departments
• Assist the accounting department to resolve various billing issues on guest folios
• Work with the booking- and reservation system Opera/Hotel Concepts-IDPMS
• Conduct daily pre-shift meetings
• Work with the Front Office Manager to achieve budgeted and forecasted rooms revenue
• Working hours: 7AM-3PM / 3PM-11PM / 11PM-07AM (at least 4 nights shifts per week). 

Qualifications:
• Good command of the English language is essential, both written and verbal
• A service excellence and relationship management role model
• Including dealing with all guest service situations while continually ensuring guest satisfaction about Hotel standards
• Proven effective supervisory skills
• Able to motivate, mentor and performance manage
• Able to work under pressure and stressful situations while handling multiple tasks
• Attentive to details and have excellent organizational skills
• Excellent interpersonal skills with a positive attitude and be guest focused
• Neat, professional and well groomed at all times. 

Housing
We will provide free housing in Sofia for a period of 6 weeks and in The Netherlands during the whole internship of 8 months.
As a leading Company we create new job possibilities for people who need a push in the right direction. Because of that, we have longterm contracts with the Dutch government for many years for education and recruitment.

Expenses
You will receive from us an internship fee during the total program during 9,5 months:
Fee during full-time internship in the Netherlands €100,= per week
Fee during full-time class in Sofia, Bulgaria € 60,= per week
Job intention
The economy in The Netherlands is growing during the last couple of years, which resultsin the fact that there are still many open vacancies at this moment that need to be filled, especially in the Hospitality. After obtaining the certificate called Hotel Management Administrator from HRC Academy in Sofia Bulgaria, The Hospitality Company will help the intern to find a suitable job, which hopefully means that the intern can continue the live in The Netherlands after graduation.

Education:
Full Professional Certificate Front Office.
For this education The Hospitality Company has a partner, the “HRC Academy” in Sofia. All programs at HRC Academy are taught in English. HRC Academy has been established in 2008 and is fully accredited both in Bulgaria as well as with the ACF - American Culinary Federation.

The program sequence is as follow:
1. Part 1: Practical internship in the Netherlands, organized by The Hospitality Company, duration 2 months + free housing.
2. Part 2: On campus training at HRC Academy in Sofia, duration 6 weeks + free housing (first week of March 2020) .
3. Part 3: Practical internship in the Netherlands, organized by The Hospitality Company, duration 6 months + free housing.
4. Part 4: Graduation for the Full Professional Certificate “Majo Hotel Management Administrator”.

We are recruiting maximum 16 students for the program arriving in the Netherlands in January 2020.

Other information: 
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, genetic information or other protected class. Our locations are drug-free. 

Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in The Netherlands will not be considered.

Contact information
Contact our HR Manager Miss Maaike Nibbelke on mobile phone +31 6 41103099 of on Skype; maaike.nibbelke