Customer Support Officer

Are you living in the southern suburbs and you are looking for your next career step as a Customer Support Officer in the Supply Chain department of a multinational Pharmaceutical company? If you demonstrate experience in customer service, ordering, invoicing and supporting all operation daily tasks in the supply chain department, then this is your chance!

If you would like to pursue this Customer Support Officer position in the supply chain department of a multinational pharmaceutical company, apply today!

As a Customer Support Officer you will be a key player in the Supply Chain department doing the following:

• Provide exceptional customer service to suppliers and customers regarding their ordering process
• Insert and process orders on a daily basis from suppliers and customers
• Manage order prioritisation as required and monitor back orders, order cancellations
• Measure performance delivered to suppliers and customers and proposes corrective actions when required
• Monitor ordering in terms of prices, discounts and delivery terms
• Follows up with the logistics issues on behalf of customers for the on time and in full delivery of the orders
• Deal with customer claims, returns, and credit notes
• Clarify the responsibility and the justification for order cancellations, mistakes during distribution and takes actions to correct them
• Maintain and update CRM and ERP systems
• Builds strong networking and relationships with all teams

If you are interested in the role of the Customer Support Officer, please go on and read below:

• Bachelor's degree in business administration, economics or relative fields
• Minimum 2 years of experience in customer services and ordering positions
• Computer literacy and CRM systems proven experience
• Strong teamwork and interpersonal skills
• Ability to manage multiple priorities and work under pressure
• Results oriented and excellent communicator

For the position of the Customer Support Officer the pharmaceutical company offers:

• Indefinite, full time employment contract
• A career path within the company, evolving in different department in the organization

If you believe that the role of the Customer Support Officer in the Supply Chain department is perfect match for you, apply now!

For more information, you can contact Maria Stavraki at +30 21 66001312.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.