Who we are
Sani Resort is a privately developed ecological resort in Halkidikioffering world class 5* services while at the same time maintaining a human scale and protecting its surrounding environment of unique beauty. In its 1000 acres, there are five internationally awarded luxurious hotels, each with its own character and prestige in all areas of operations, serving luxury in a wide range of leisure facilities and accommodation.
This is an extraordinary opportunity to build a rewarding career in Hospitality,check out our current vacancy and apply for: Night Auditor (ref: NASR19).
Where you’ll work:
The Rooms Division department consists of three major areas: front office, guest relations &housekeeping. It is responsible for providing an outstanding welcome, registration and room assignment to guests 24/7. Myriads of questions about the hotel/resort, the facilities, the surroundingareas and more are answered and monitored daily.
What you’ll do:
You will deal with guests’ requirements and participate in all activities of the Front Office following the company standards and procedures. In brief:
• Undertake check-in and check-out transactions following the standards analyzed by the departmental operational manual
• Ensure that all guests are always greeted to emphasize on personalized service
• Have full awareness of all reservations procedure and ensure that all relevant information is kept in Opera
• Answer telephone calls,handle complaints, arrivals, departures, prepare relevant reports and rest functions
• Have excellent knowledge of the resort and facilities as well as of daily events, activities,food & beverage functions to always provide accurate information
• Be responsible of security procedures and carry out the end of the day closure procedure.
• Liaise with other departments on front office matters (e.g. reservations, housekeeping, maintenance and more)
• Keep the logbook and colleagues updated.