Περιγραφή
Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of Roche Diagnostics Hellas for a dynamic professional to cover the following position:
Application Specialist (Hotline Scientific Support)
(Thessaloniki)
Job Description
• Provide qualitative scientific and technical response to customers’ needs and expectations in close cooperation with Sales, Application & Technical Service teams.
• Build or/and maintain customer long-term loyalty
• Respond to customers’ issues and the provision of problem solving over the phone on reagent, software and technical problems.
• The flexibility to provide after working hours, weekends and Public Holidays Scientific support and troubleshooting in case of emergencies
• Properly and timely customers’ documentation in CRM System
• Participation in various local and international trainings and seminars
• Compliance with the corporate policies, processes, quality system and DIA-Symphony rules and recommends potential improvements to supervisor and to quality manager
Απαραίτητα Προσόντα
• 2 – 3 years of laboratory experience
• Bachelor’s degree in natural sciences (e.g. biology, chemistry)
• Experience in the use of automated laboratory equipment
• Ability to operate in a fast-paced and multi-tasking environment, manage various deliverables, and prioritize to achieve results and meet deadlines
• Exposure to a highly matrixed environment is an asset
• Excellent knowledge of English language (verbal & written skills) and technical terminology
• Excellent usage of PC Windows, Microsoft Office and G-Suite
• Ability to listen actively and handle complex cases
• Strong communication and negotiation skills
• Team spirit and customer-orientation skills
• Ability to travel within and outside Greece (up to 30%)
Παροχές
• Competitive remuneration package
• Friendly and challenging working environment