TOR HOTEL GROUP, with a significant history in hospitality for more than 90 years is seeking to recruit talented and passionate professionals for 2020 season.
Eagles Palace & Eagles Villas, a unique 5* Luxury Resort in Greece is seeking for a
Concierge Agent
Location: Ouranoupolis, Chalkidiki
Position Summary
The Concierge Agent will have to interact with guests and provide individual and high quality service and information according to company’s standards with a view to maximizing guest satisfaction.
Key Responsibilities:
- Welcome guests in a polite, friendly and professional way
- Arrange events, excursions upon request; make reservations according to demands
- Provide personalized solutions; build full knowledge of Resort and hotel facilities, services and local area
- Offer any kind of assistance to the Front Office department; collaborate closely with all departments to maintain awareness of new promotions and communicate them effectively to all guests
- Maintain at all times a high standard of personal appearance and hygiene
- Ensure excellent response to all guest requests / complaints; maintain confidentiality of guests information and follow proper protocol