On behalf of our client, a Luxury Boutique Hotel in Mykonos, UWORC is recruiting an experienced and detail-oriented Reservations Agent for a permanent position.
Working at the Reservations Department, you will be responsible for handling all rooms’ reservations enquiries to the required standards, maintaining accurate and complete records of all reservations, and taking every opportunity to maximize revenue potential for the hotel.
What to expect:
- On-site working during the season and remote working off-season.
- Payment within the first five days of each month.
- All wages and benefits are included as required by law.
- Two meals per day.
- Accommodation inside or outside the establishment with or without cohabitation during the summer season (maximum number of people in the room depending on room measurements).
- Training and Development.
The Role:
- To answer all incoming Reservation enquiries, by telephone, email or PMS systems in a timely manner, to the agreed departmental standard.
- To adhere to the Minimum Rate/Minimum Stay Selling strategies, whilst always attempting to gain the highest possible revenue advantage for the hotel.
- To input Reservations into the PMS systems, ensuring all details are accurate and complete in line with the agreed departmental standard.
- Maintain complete knowledge of all property facilities/services, room types and bed types, room availability and restrictions, rate plans, packages and promotions.
- To process all enquiries and reservation confirmations immediately to reassure maximum guest satisfaction.
- To maximise hotel revenue by taking every opportunity to up-sell and cross-sell products and hotel services whenever possible.
- To build up a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
- To be aware of the Hotel’s financial targets and the contribution made by the reservations Team in achieving those targets.
- To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude.
- To perform as part of a team, assisting colleagues where necessary and carrying out other relevant duties as requested by the Reservations Manager.
Skills that can make you stand out in this role. Missing some?You will still be considered a valuable ambassador.- Experience working in sales or public relations, preferably in the hospitality or travel industries.
- A degree in the Hospitality field will be considered an asset.
- Able to speak Greek and English language clearly and fluently. A third foreign language will be considered an asset.
- Strong organisational and communication (both written and verbal) skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Excellent use of Microsoft Office as well as PMS systems (PROTEL).
Next Steps:- Quick and easy online application by attaching your CV in PDF or WORD format.
- Our recruiters will contact you in order to set up a zoom meeting.
- We will put you in touch with the hotel managers to finalize the agreement.