Περιγραφή
Responsibilities
• Provide first level ERP support to end users via email or phone and Remote connection.
• Analyze and troubleshoot ERP error codes and functionality issues.
• Serve as an ERP Expert regarding workflows, processes, and best practices.
• Provide onsite and remote training to end users on new ERP features and functionality.
• Create and update ERP process documentation.
• Tracks all inquiries and provides proactive feedback and recommendations to IT department and leadership teams about the ERP software.
• Collaborates with internal departments as a team to maintain smooth ERP operations.
• Creates and Maintains Master Data Records in ERP.
• Creates and Maintains Commercial Policies in ERP.
• Troubleshoot Connection problems between ERP Installations and Sites.
Απαραίτητα Προσόντα
• Degree in Technology, Informatics, Programming
• At least 1 year of experience working in the IT Department
• Fluent in English
• Excellent knowledge of Entersoft (ERP)
• Ability to solve issues and time management
• Ability to multitask
Παροχές
• Competitive remuneration package
• Continuous training and development in a fast-growing company
• Private health insurance
• Discount in company products