Guest Relations Agent

MED SEA HEALTH S.A. is looking to recruit for its 5* Miraggio Thermal Spa Resort in Paliouri, Kassandra, Halkidiki , for the season of 2019

Guest Relations Agent

 (code : GRA 19)

The Role

A guest relations agent follows humane approach and guest-oriented techniques in order to fulfil guests’ desires, requests and make them feel uniquely during their stay. The agent creates a memorable atmosphere and goes beyond expectations so as to make guests feel at home and make them visit the hotel again,

Duties and responsibilities:

• Preparing the relevant lists (VIP, arrival etc...) of the next day in co-operation with Reception and check what we expect the following day.
• Ensuring guests receive on time the requested services.
• Preparing the welcome and departure letters for the guests.
• Assisting FOM in checking indicative arrival rooms.
• Welcoming arriving guests and rooming them.
• Welcoming groups, inspection visits and external visitors and giving them hotel orientation, guidance and information.
• Upselling, cross selling and generally promoting the hotel product (additional revenue)
• Trying to remember and use as many guest names as possible.
• Collecting ideas, comments, complaints from guests by visiting the hotel outlets (summarise them to categories and forward them to GRS, follow up and meet/call guests to make sure they are satisfied).

Candidate Profile

• Bachelor's degree (National or International university/ AEI or TEI)
• 3-5 years minimum experience on similar position , leadership in hospitality strongly required
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
• Exceptional communication (both verbal and written), negotiation and administrative skills
• Ability to prioritise tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
• High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.

Incentives and fringe benefits:

• Competitive remuneration package
• Accommodation according to origin (out of Halkidiki)
• Dynamic, friendly and highly demanding professional working environment
• Meals during hotel operating period

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

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