TOR Hotel Group is a family-owned business with a long heritage in hospitality, which dates back to 1925 and the opening of the first luxury hotel in Thessaloniki. Since then, the Tornivoukas family has continued its long tradition with the creation of 5 unique hotels in Northern Greece.
Join our family for a full time contract in a fast growing working environment in City Hotel as a
Front Office Manager
Location: Thessaloniki, Greece
Key Responsibilities:
- Ensure that Front desk operations (check in/out, payments, keep area tidy, answer and redirect all incoming calls and e mails, receive letters or packages and distribute them) are carried out in a smooth and exceptional manner, manage all tasks, their respective delegation and follow-up; schedule shifts
- Maintain effective communication with all related departments especially housekeeping, maintenance and reservations to ensure smooth service delivery
- Have constant detailed hotel product knowledge, up to date with guest, VIP arrivals and events within the hotel premises
- Ensure that all guest registrations are completed and correspond with Fidelio PMS guest information
- Oversee the procedures and offer guidance and support entire team; maintain high visibility with guests and employees
- Participate in staff selection procedure, identify training needs, oversee training, perform employee appraisals
- Supervise that health and safety standards are met and that all employees work in a safe environment and have knowledge of recent health and safety regulations
- Prepare reports for management information