Receptionist (ref: RIR19)

Who we are:
Ikos Resorts is a 5* all-inclusive chain of resorts in Greece and the Mediterranean. Following a major investment program, Ikos Resorts offer two properties in Greece’s spectacular Halkidiki peninsula and one property in the magnificent island of Corfu. Ikos Oceania and Ikos Olivia in Halkidiki have been recognized by Trip Advisor as among the best resorts in the world! Ikos Resorts have brought a new era in all-inclusive hospitality and are continuously expanding. Opening in May 2019, Ikos Aria, the brand-new stunning resort in the island of Kos is the fourth on the line to continue this award-winning infinite lifestyle luxurious concept!

There has never been a more interesting time to join Ikos Resorts. We’re on a developmental journey and we are now recruiting for a:

Receptionist (ref: RIR19)

This is an extraordinary opportunity to build a rewarding career in Hospitality.

Where you’ll work:
The Rooms Division department consists of three major areas: front office, guest relations &housekeeping. It is responsible for providing an outstanding welcome, registration and room assignment to guests 24/7. Myriads of questions about the hotel/resort, the facilities, the surrounding areas and more are answered and monitored daily.

What you’ll do:
You will deal with guests’ requirements and participate in all activities of the Front Office following the company standards and procedures. In brief:

• Undertake check-in and check-out transactions following the standards analyzed by the departmental operational manual
• Ensure that all guests are always greeted to emphasize on personalized service
• Have full awareness of all reservations procedure and ensure that all relevant information is kept in Opera
• Answer telephone calls,handle complaints, arrivals, departures and rest functions
• Have excellent knowledge of the resort and facilities as well as of daily events, activities,food & beverage functions to always provide accurate information
• Escort guests to the room and show all facilities
• Liaise with other departments on front office matters (e.g. reservations, housekeeping, maintenance and more)
• Keep the logbook and colleagues updated.

• Enthusiasm, openness and a self-motivated personality eager to learn, develop and be part of a continuously growing team
• Ability to cope under pressure and deliver excellent service results in a high-paced luxury environment
• Relevant experience, multitasking and negotiation skills
• Knowledge of Hospitality Software (Opera, Fidelio, Protel, Ermisetc)
• Fluency in English (verbal). A second and third language would be highly appreciated
• Degree/Diploma in Hospitality/Tourism would be also highly appreciated
• Flexible schedule required

• Competitive benefits, including transportation from-to work, nutrition & seasonal accommodation
• At Ikos Resorts, we believe in bringing the best to our guests through continuous learning & improvement, from basic customer service skills to hospitality-specific content, available to all our people
• Performance Achievement through a performance management process that focuses on your strengths, progress and career possibilities
• Fantastic opportunities to participate in a variety of corporate activities (employee events, sustainability initiatives, volunteerism and more)

Our company is growing fast. You are going to be part of this growth and you will have many opportunities for personal as well as professional development.